SHIPPING POLICY

SHIPPING POLICY

Delivery times are from time of despatch.

Orders of multiple items may incur additional carriage charges based on the size and weight of the item. You will be advised of any additional costs by email after the order is placed.

Please note – Shipping costs are calculated once you have placed an order and are based on the country the item is being delivered to.

Every effort is made by us to ensure your order reaches you in perfect condition, so for UK deliveries we use Royal Mail although we may use other couriers from time to time.

For European and Worldwide shipments, all orders are sent by Royal Mail although we may use other couriers from time to time.

For European and Worldwide shipments, ASS Designs provides a choice of delivery options. You, the customer, have the option for standard or tracked parcel delivery. With standard delivery, ASS Designs take no responsibility for lost or damaged goods and in the event of this, the customer, will have to raise an insurance claim with the delivery service provided. With tracked delivery, ASS Designs take no responsibility with regards to contacting and raising a claim on the customers behalf. Replacement items will be supplied to a maximum cost totaling £50 excluding shipping. Anything totaling over £50 may be eligible for a partial order replacement or refund. Proof Required.  

Once your order has been dispatched, you will be emailed to advise you that it is on its way.

All delivery times stated are in working days. Although we strive to provide accurate information on shipping the delivery period stated either on www.assdesigns.co.uk or advised by email or verbally should be seen as a guide only and can not be viewed as the essence of any contract entered into with ASS Designs.

We shall endeavor to notify you as soon as possible of any anticipated delay in the delivery of your product and your order may of course be cancelled at any time prior to dispatch should the wait prove unsatisfactory. For dispatched items our standard returns policy applies (see ‘Returns Policy’). Any concerns regarding a delivery may be addressed to customerservice@assdesigns.co.uk.

Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. ASS Designs shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are despatched.

VAT & Customs Duties

Value Added Tax is charged on most goods and services within the European Union. UK VAT is currently 20% and is included in all product prices displayed on the ASS Designs Website. We are required by law to collect VAT on orders despatched to addresses within the European Union.

For despatch to countries outside of the EU, VAT will not be charged. These packages will be assessed for import or customs fees, depending on the laws of the country concerned. You will then be liable to pay these import duties. For further information please contact your local customs office. ASS Designs takes no responsibilities for these taxes as it’s up to the individual to check this before ordering with us.

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