Under the Consumer Contracts Regulations, you have a cooling off period of 14 working days from the day after delivery of goods. This is an unconditional right to cancel the contract/order for these items. You must inform us by emailing ASS Designs at firstname.lastname@example.org quoting your name, address and item(s) ordered stating your intention to cancel your order.
You will then be required to return such goods, complete with packaging and in an unused and re-saleable condition at your own cost (Unless in the unlikely event that you receive incorrect, faulty or damaged goods) to:
1 Brandling Way,
The customer is responsible for the condition and safekeeping of all goods, until it reaches us.
A refund will be issued within 14 days of cancellation. This does not apply to items personalised or made to your specification. Items made to your specifications are non-refundable. Please contact email@example.com regarding any issues with personalised or custom designs.
LIFETIME GUARANTEE POLICY
When you purchase one of our lifetime guaranteed products please note that T&C’s apply. This is all explained here.
- ASS Designs will replace your lifetime guaranteed product up to two times. After this there will be a fee.
- ASS Designs lifetime guarantee is for the injection moulded plastic products only and not any vinyl placed onto the product.
- To submit a lifetime guarantee claim you need to fill in this form.
- ASS Designs requires your product back as we are committed to a sustainable environmentally friendly recycling program. Failure to return the product could effect your lifetime guarantee claim.
- All returns will be posted back at the buyers cost.